May 12, 2017

Refund Policy

Refund & Cancellation Charges (On Value of travel tickets)

Hours before Dep. Charges
24 to 48 Hrs. and above 19 %
12 to 24 Hrs. 24 %
Below 12 Hrs. 29 % *

*NO CANCELLATION / POSTPONEMENT / PREPONEMENT ALLOWED 4 HRS PRIOR TO DEP OF BUS.

Partial ticket cancellation of a multi-passenger booking is not possible from the App. You need to visit the nearest VRL office located in your city. You can call VRL Support Center number 0836 2307300 and check for nearest VRL office location.

In respect of tickets canceled by the passenger, Vow Technologies will refund the amount applicable to the concerned Credit card / Debit Card / Online banking account.

In respect of refunds due to ticket not booked but amount debited to passenger’s account, passenger is required to send e-mail to support@vrlbusapp.com mentioning ORDER NUMBER of the transaction. Vow Technologies accounts department will verify the details and refund the amount to the concerned Credit card/Online banking account.

In respect of refunds due to software Problem, Ticket not booked or any cancellation of service by bus operator the refunds to passengers will be settled normally within 7-10 working days, after the cancellation of ticket or receipt of e-mail. If refunds are delayed, you may contact our Customer Care support@vrlbusapp.com.